{"id":5977,"date":"2022-12-12T12:45:14","date_gmt":"2022-12-12T20:45:14","guid":{"rendered":"https:\/\/www.gong.io\/?post_type=patterns-case-study&#038;p=5977"},"modified":"2025-02-05T11:06:30","modified_gmt":"2025-02-05T19:06:30","slug":"how-gong-forecast-helps-crayon-create-accurate-and-reliable-forecasting","status":"publish","type":"patterns-case-study","link":"https:\/\/www.gong.io\/case-studies\/how-gong-forecast-helps-crayon-create-accurate-and-reliable-forecasting\/","title":{"rendered":"How Gong Forecast helps Crayon spend 66% less time in forecasting calls"},"content":{"rendered":"<block-case-study-hero class=\"Block CaseStudyHeroBlock\" block-id=\"c06c04\" data-block=\"c06c04\">\n\n<div class=\"Block-wrap CaseStudyHeroBlock-wrap\" slot=\"content\">\n<div class=\"Block-content CaseStudyHeroBlock-content\">\n<block-case-study-hero-title class=\"Block CaseStudyHeroTitleBlock\" block-id=\"bd18b9\" data-block=\"bd18b9\">\n\n<div class=\"Block-inner CaseStudyHeroTitleBlock-inner\" slot=\"content\">\n<h1 class=\"h3 font-inter Block-header CaseStudyHeroTitleBlock-header\"><\/h1>\n<\/div>\n<\/block-case-study-hero-title>\n\n<block-case-study-hero-content class=\"Block CaseStudyHeroContentBlock text-center--mobile font-inter\" block-id=\"fbd223\" data-block=\"fbd223\">\n\n<div class=\"Block-inner CaseStudyHeroContentBlock-inner\" slot=\"content\">\n<div class=\"Block-content CaseStudyHeroContentBlock-content\">\n<block-factoids class=\"Block FactoidsBlock align-center is-factoidsCountHorizontal has-3\" style=\"max-width:1240px;--block-columns:3\" block-id=\"a46622\" data-block=\"a46622\">\n\n<div class=\"Block-inner FactoidsBlock-inner\" slot=\"content\">\n<div class=\"Block-content FactoidsBlock-content\">\n<block-factoid class=\"Block FactoidBlock mb-xSmall mt-none\" block-id=\"ac0e37\" data-block=\"ac0e37\">\n\n<div class=\"Block-inner FactoidBlock-inner\" slot=\"content\">\n<div class=\"color-inherit Block-statistic FactoidBlock-statistic\">66%<\/div>\n<div class=\"Block-subtitle FactoidBlock-subtitle\">less time spent in forecasting calls<\/div>\n<\/div>\n<\/block-factoid>\n\n\n<\/div>\n<\/div>\n<\/block-factoids>\n\n<block-title class=\"Block TitleBlock color-violet is-h6\" style=\"max-width:1240px;--block-icon-size:32px\" block-id=\"daf359\" data-block=\"daf359\">\n\n<div class=\"Block-inner TitleBlock-inner\" slot=\"content\">\n<div class=\"ratio-1x1 Block-icon TitleBlock-icon\"><\/div>\n\n\n<h2 class=\"my-0 h6 font-inter Block-title TitleBlock-title\">The challenge<\/h2>\n<\/div>\n<\/block-title>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:606px\">\n\nPrior to Gong Forecast, Crayon had to keep track of deal information from several sources and place them into a Google Sheet. The process was tedious and they lacked confidence in their forecasts.\n<\/p>\n\n<block-title class=\"Block TitleBlock color-violet is-h6\" style=\"max-width:1240px;--block-icon-size:32px\" block-id=\"db9fd4\" data-block=\"db9fd4\">\n\n<div class=\"Block-inner TitleBlock-inner\" slot=\"content\">\n<div class=\"ratio-1x1 Block-icon TitleBlock-icon\"><\/div>\n\n\n<h2 class=\"my-0 h6 font-inter Block-title TitleBlock-title\">The outcome<\/h2>\n<\/div>\n<\/block-title>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:606px\">\n\nThrough the use of Gong Forecast, Crayon reduced the amount of time spent in forecasting calls by 66%! Instead of forecasting calls based on opinions, they were now based on historical trends and current data. The Crayon team had greater confidence and more forecasting accuracy.\n<\/p>\n\n<block-hero-ctas class=\"Block HeroCtasBlock CtasBlock align-left\" block-id=\"b53336\" data-block=\"b53336\">\n\n<div class=\"Block-inner HeroCtasBlock-inner\" slot=\"content\">\n<div class=\"Block-content HeroCtasBlock-content\">\n<block-trailing-link class=\"Block TrailingLinkBlock\" style=\"--cta-color-hover:var(--color-lavender)\" block-id=\"e7e8ef\" data-block=\"e7e8ef\">\n\n<div class=\"Block-inner TrailingLinkBlock-inner\" slot=\"content\">\n<a href=\"https:\/\/youtu.be\/dIGD2OK_LNY\" target=\"_self\" rel=\"noopener\" class=\"TrailingLink color-violet is-default Block-link TrailingLinkBlock-link\">Watch video<\/a>\n<\/div>\n<\/block-trailing-link>\n\n\n<\/div>\n<\/div>\n<\/block-hero-ctas>\n\n\n<\/div>\n<\/div>\n<\/block-case-study-hero-content>\n\n<block-case-study-hero-facts class=\"Block CaseStudyHeroFactsBlock\" block-id=\"dda33e\" data-block=\"dda33e\">\n\n<div class=\"Block-inner CaseStudyHeroFactsBlock-inner\" slot=\"content\">\n<div class=\"Block-factImageGroup CaseStudyHeroFactsBlock-factImageGroup\"><div class=\"Block-image CaseStudyHeroFactsBlock-image\">\n<img decoding=\"async\" src=\"https:\/\/www.gong.io\/wp-content\/uploads\/2022\/12\/j3MhmWUo.webp\" class=\"thumbnail\">\n\n<!-- make sure we have a logo -->\n\n\t<img decoding=\"async\" src=\"https:\/\/www.gong.io\/wp-content\/uploads\/2022\/12\/Horizontal_4C_BLKWordmark.webp\" class=\"logo\" alt=\"\">\n\n\n\n<\/div>\n<a href=\"https:\/\/youtu.be\/dIGD2OK_LNY\" target=\"_self\" rel=\"noopener\" class=\"Block-factLink CaseStudyHeroFactsBlock-factLink\"><\/a><\/div>\n\n<div class=\"Block-info CaseStudyHeroFactsBlock-info\"><div><p class=\"Kicker color-lavender Block-label CaseStudyHeroFactsBlock-label\">Headquarters<\/p>\n<p class=\"Block-description CaseStudyHeroFactsBlock-description\">Boston, MA<\/p><\/div>\n<div><p class=\"Kicker color-lavender Block-label CaseStudyHeroFactsBlock-label\">Founded<\/p>\n<p class=\"Block-description CaseStudyHeroFactsBlock-description\">2015<\/p><\/div>\n<div><p class=\"Kicker color-lavender Block-label CaseStudyHeroFactsBlock-label\">Company size<\/p>\n<p class=\"Block-description CaseStudyHeroFactsBlock-description\">150+<\/p><\/div>\n<div><p class=\"Kicker color-lavender Block-label CaseStudyHeroFactsBlock-label\">Industry<\/p>\n<p class=\"Block-description CaseStudyHeroFactsBlock-description\">Software Development<\/p><\/div><\/div>\n<\/div>\n<\/block-case-study-hero-facts>\n\n\n<\/div>\n<\/div>\n<\/block-case-study-hero>\n\n\n\n<block-case-study-content class=\"Block CaseStudyContentBlock pt-large pb-large pb-small--mobile pt-small--mobile\" block-id=\"c63d51\" data-block=\"c63d51\">\n\n<div class=\"Block-wrap CaseStudyContentBlock-wrap\" slot=\"content\">\n<div class=\"Block-quote CaseStudyContentBlock-quote\"><q lang=\"en\" class=\"Block-quoteText CaseStudyContentBlock-quoteText\">Gong Forecast creates ownership and accountability for every team member, and provides an opportunity to measure our results over time so we can make better predictions in the future. This complete transparency allows us to devote more time to deals that actually need our attention.<\/q>\n<div class=\"Block-citeName CaseStudyContentBlock-citeName\">John Judge<\/div>\n<div class=\"Block-citeTitle CaseStudyContentBlock-citeTitle\">Senior VP of Sales<\/div><\/div><div class=\"Block-content CaseStudyContentBlock-content\">\n<block-embed class=\"Block EmbedBlock mb-small mt-none has-ratio\" style=\"max-width:1240px;--block-ratio-height:281;--block-ratio-width:500\" block-id=\"c0a38d\" data-block=\"c0a38d\">\n\n<div class=\"Block-inner EmbedBlock-inner\" slot=\"content\">\n<figure class=\"alignleft wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Gong Forecast helps Crayon create accurate and reliable forecasting\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/dIGD2OK_LNY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/block-embed>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n\u201cWe need to use Gong.\u201d\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nThat\u2019s what John Judge said to Crayon\u2019s Founder and CEO, Jonah Lopin, shortly after he started as SVP of Sales.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n\u201cGong\u2019s reality platform is how we\u2019ll get insight into what\u2019s really happening inside our deals,\u201d John said. \u201cIt will be the key to our coaching, our pipeline management, and competitive execution.\u201d\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nCrayon is \u201cthe recognized leader in competitive intelligence software,\u201d giving organizations a complete, real-time view of their competitors\u2019 activities. Companies rely on Crayon to not only track competitive intel, but to analyze and activate information across their entire organization. The result is a more informed company that makes better decisions.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nThis is the story of how Crayon uses Gong to elevate their selling process, specifically when it comes to competitive selling and more predictive, data-driven forecasting.\n<\/p>\n\n<block-title class=\"Block TitleBlock is-h2\" style=\"max-width:1240px;--block-icon-size:32px\" block-id=\"edc52e\" data-block=\"edc52e\">\n\n<div class=\"Block-inner TitleBlock-inner\" slot=\"content\">\n<div class=\"ratio-1x1 Block-icon TitleBlock-icon\"><\/div>\n\n\n<h2 class=\"my-0 h2 Block-title TitleBlock-title\">Gong Forecast: The future of data-driven forecasting is here<\/h2>\n<\/div>\n<\/block-title>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nForecasting is hard.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nYou spend hours collecting data and chasing down individual reps to submit their numbers. You prep for meetings, then look at individual deals during rep one-on-ones. Eventually, you have to defend your forecast without really knowing if it\u2019s accurate.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nTo complicate matters, your reps don\u2019t have a single source of truth. They operate based on their own opinions. Are they overly optimistic? Too conservative? Sandbagging themselves? Who knows?\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nCrayon knows, because they\u2019ve been using Gong Forecast. It gives them accuracy they wouldn\u2019t otherwise have, using three steps:\n<\/p>\n\n<block-list class=\"Block ListBlock gap-normal font-normal marker-color-lilac is-normalSize marker-style-default has-purple-haze-color\" style=\"max-width:1240px;--block-marker-color:var(--color-lilac)\" block-id=\"cf21be\" data-block=\"cf21be\">\n\n<div class=\"Block-inner ListBlock-inner\" slot=\"content\">\n<ol><block-list-item class=\"Block ListItemBlock\" block-id=\"c172e4\" data-block=\"c172e4\">\n\n<div class=\"Block-inner ListItemBlock-inner\" slot=\"content\">\n<li class=\"has-default-color has-text-color\">Gong Forecast\u2019s AI understands what customers say, write, read, and engage with, to get a complete picture of the reality in every deal.<\/li>\n<\/div>\n<\/block-list-item>\n\n<block-list-item class=\"Block ListItemBlock\" block-id=\"c172e4\" data-block=\"c172e4\">\n\n<div class=\"Block-inner ListItemBlock-inner\" slot=\"content\">\n<li class=\"has-default-color has-text-color\">It autonomously surfaces pipeline risks and points out forecast changes.<\/li>\n<\/div>\n<\/block-list-item>\n\n<block-list-item class=\"Block ListItemBlock\" block-id=\"c172e4\" data-block=\"c172e4\">\n\n<div class=\"Block-inner ListItemBlock-inner\" slot=\"content\">\n<li class=\"has-default-color has-text-color\">It keeps everyone involved in a deal aligned using a clear audit trail.<\/li>\n<\/div>\n<\/block-list-item>\n\n<\/ol>\n<\/div>\n<\/block-list>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nWhile sales forecasting is both an art and a science, \u201cGong Forecast has injected this baseline fact of what\u2019s going on in a deal into the way we look at a deal in our forecast.\u201d This level of accuracy, according to Jonah Lapin, Crayon\u2019s Founder and CEO, is critical to their business today.\n<\/p>\n\n<block-image class=\"Block ImageBlock align-center text-center mb-xSmall mt-none hide-\" style=\"max-width:max(708px, 100px)\" block-id=\"f9a25e\" data-block=\"f9a25e\">\n\n<div class=\"Block-inner ImageBlock-inner\" slot=\"content\">\n<div class=\"radius- shadow- Block-image ImageBlock-image\"><img decoding=\"async\" loading=\"lazy\" class=\"image-cover\" :style='{\"aspect-ratio\":\"708 \\\/ 506\"}' src=\"https:\/\/www.gong.io\/wp-content\/uploads\/2022\/12\/understand-your-forecast.webp\" alt=\"\" :width='708' :height='506' ratio=\"708x506\"><\/div>\n<\/div>\n<\/block-image>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nCrayon now uses the Forecast dashboard for every single forecasting call. According to John, \u201cWe were working in Google Sheets, dropping deal information from several sources into there. Now, we\u2019re locked and loaded in one place.\u201d\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n<strong>This has reduced the amount of time they spend in forecasting calls by 66%.<\/strong>\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n\u201cWhat used to take at least an hour to get through our weekly forecast, we can now rip through in 20 minutes,\u201d says John Judge, SVP Sales, Crayon.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nJohn loves it because it provides \u201cfast, data-driven transparency for everyone involved in the deal.\u201d The ability to see the historical forecasting record is also really exciting to Crayon. They can make forecasting calls based on historical trends and current data, not opinions.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nWhen sales leaders see that deals don\u2019t have alerts, it gives the team more confidence that deals will move forward and that their forecast is accurate.\n<\/p>\n\n<block-title class=\"Block TitleBlock is-h2\" style=\"max-width:1240px;--block-icon-size:32px\" block-id=\"cf9a51\" data-block=\"cf9a51\">\n\n<div class=\"Block-inner TitleBlock-inner\" slot=\"content\">\n<div class=\"ratio-1x1 Block-icon TitleBlock-icon\"><\/div>\n\n\n<h2 class=\"my-0 h2 Block-title TitleBlock-title\">Competitive intelligence meets revenue intelligence<\/h2>\n<\/div>\n<\/block-title>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nThe Gong-Crayon relationship is mutual.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nGong uses Crayon.<br>Crayon uses Gong.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n<strong>Crayon uses Gong to improve their selling process, specifically for competitive selling.<\/strong>\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nGong + Salesforce + Crayon + Product Board means Crayon always has a really clear picture of what\u2019s happening \u2014 a real-time win-loss analysis. They know when competitors pop up in deals so they can act in the moment, not lament the loss after the fact.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n\u201cWe have so much more transparency into our deals with the integrations Gong offers and this allows us to manage our pipeline more accurately and effectively,\u201d says Jonah.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nCrayon also created Gong trackers that make it easy to dig in deep on specific competitor mentions. Sales managers can easily access the exact call snippet and \u201cwatch game tape\u201d of those competitor discussions. Then they\u2019re able to execute very targeted, very effective coaching.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n<strong>\u201cBecause of Gong,\u201d says John, \u201cour leadership is now out in front of deals thanks to what we see on the Deal board and the Forecast dashboard.\u201d <\/strong>Gong removes the need for catch-up conversations and empowers managers to just jump right in.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nWant to read the latest email threads? No problem.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nWant to hear the latest conversations? No problem.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nGong automatically populates your CRM (say, Salesforce) with competitive tracking information. Sales reps don\u2019t even have to take notes! They can just focus on customer conversations.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n\u201cIt\u2019s phenomenal,\u201d exclaims John. \u201cOn the win-loss side,\u201d Jonah continues, \u201cGong has made us much sharper and more clear-eyed in terms of market competitive dynamics.\u201d&nbsp;\n<\/p>\n\n<block-title class=\"Block TitleBlock is-h2\" style=\"max-width:1240px;--block-icon-size:32px\" block-id=\"af2999\" data-block=\"af2999\">\n\n<div class=\"Block-inner TitleBlock-inner\" slot=\"content\">\n<div class=\"ratio-1x1 Block-icon TitleBlock-icon\"><\/div>\n\n\n<h2 class=\"my-0 h2 Block-title TitleBlock-title\">Your early warning system<\/h2>\n<\/div>\n<\/block-title>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n<strong>\u201c<\/strong><strong><em>I<\/em><\/strong> <strong><em>think<\/em><\/strong><strong> and <\/strong><strong><em>I feel<\/em><\/strong><strong> are the two phrases I fear the most when I hear them from sales reps,\u201d says John. \u201cI want them to <\/strong><strong><em>know,<\/em><\/strong><strong> and Gong helps us know.\u201d&nbsp;<\/strong>\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nGong also helps Crayon prove that \u201cif you do what the data says,\u201d good things happen. Take, for example, Gong data on multi-threaded conversations. Building relationships with multiple stakeholders in a deal is one of the best ways to win deals. <strong>Gong\u2019s insights have shown that close rates double (or even triple) when conversations are multi-threaded.&nbsp;<\/strong>\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nJohn knows this; it\u2019s not news to him. That said, he now has Gong data to prove the point. It\u2019s irrefutable proof he can use to coach reps.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nThe data doesn\u2019t lie around battlecards, either.&nbsp;\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nBefore Gong, it was a \u201cbattle\u201d to get sales reps to actually use Crayon battlecards even though sales managers (and John) knew that using them helped close more deals. So frustrating!\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n<strong>Thanks to Gong\u2019s data and insights, the data proves that when Crayon sales reps use Crayon-generated battlecards, they win more often.<\/strong>\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nIt\u2019s a hard stop because the math is clear.&nbsp;\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n\u201cGong is like an early warning system when competitors are part of a deal,\u201d says John.&nbsp; As a bonus, Gong doesn\u2019t just warn him about competitor discussions, it also suggests the next steps a rep should take to move a deal forward.\n<\/p>\n\n<block-title class=\"Block TitleBlock is-h2\" style=\"max-width:1240px;--block-icon-size:32px\" block-id=\"d377e9\" data-block=\"d377e9\">\n\n<div class=\"Block-inner TitleBlock-inner\" slot=\"content\">\n<div class=\"ratio-1x1 Block-icon TitleBlock-icon\"><\/div>\n\n\n<h2 class=\"my-0 h2 Block-title TitleBlock-title\">Gong: way more than sales<\/h2>\n<\/div>\n<\/block-title>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nGong is now an integral part of how Crayon delivers a great customer experience. It even shapes how their product evolves.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nJonah calls Gong an \u201cunfair advantage\u201d in his sales funnel, but these days, the sales funnel isn\u2019t limited to the sales team.&nbsp;\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n<strong>\u201cGong isn\u2019t just a sales tool,\u201d John shared. \u201cIt\u2019s a <\/strong><strong><em>business<\/em><\/strong><strong> tool.\u201d <\/strong>It has the capacity to help the sales, customer success, and product teams all work together.&nbsp;\n<\/p>\n\n<block-image class=\"Block ImageBlock align-center text-center mb-xSmall mt-none hide-\" style=\"max-width:max(900px, 100px)\" block-id=\"a9afe0\" data-block=\"a9afe0\">\n\n<div class=\"Block-inner ImageBlock-inner\" slot=\"content\">\n<div class=\"radius- shadow- Block-image ImageBlock-image\"><img decoding=\"async\" loading=\"lazy\" class=\"image-cover\" :style='{\"aspect-ratio\":\"900 \\\/ 506\"}' src=\"https:\/\/www.gong.io\/wp-content\/uploads\/2022\/12\/1648492692626.webp\" alt=\"\" :width='900' :height='506' ratio=\"900x506\"><\/div>\n<\/div>\n<\/block-image>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nCustomer feedback generated in a Gong-recorded sales or customer success call feeds into the Product Board, which is pushed into Salesforce. This real-time customer feedback then feeds directly into Crayon\u2019s product roadmap process in a very scalable way. Crayon gets the best of both worlds \u2014 the quantitative information about request numbers, and the qualitative magic (the \u201cGolden Gong snippet,\u201d as John calls it) that provides the texture and richness of the customers\u2019 feedback.\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\n\u201cIn all areas of Crayon,\u201d says Jonah, \u201cGong makes us more proactive in our competitive execution. Using Gong has made us a better company. Forecasting and closing deals is so much easier now that we have a source of truth. Gong\u2019s reality platform is <em>our<\/em> single source of truth and transparency.\u201d&nbsp;\n<\/p>\n\n<p class=\"font-normal is-normalSize\" style=\"max-width:1240px\">\n\nIt\u2019s a match you can duplicate in no time, using Gong Forecast.\n<\/p>\n\n\n<\/div><div class=\"Block-cta CaseStudyContentBlock-cta\"><a class=\"Button\" href=\"\/case-studies\/\">Back to All Stories<\/a><\/div>\n<div class=\"Block-requestDemo CaseStudyContentBlock-requestDemo\"><div class=\"tile text-center\">\n\t<h3>Have questions or want a custom demo?<\/h3>\n\n\t<p>We&#8217;re here to help! 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width=\"2560\" height=\"898\" src=\"https:\/\/www.gong.io\/wp-content\/uploads\/2023\/02\/resource-thumbnail-Egnyte-Office-scaled-1.webp\" class=\"image-cover wp-post-image\" alt=\"\" srcset=\"https:\/\/www.gong.io\/wp-content\/uploads\/2023\/02\/resource-thumbnail-Egnyte-Office-scaled-1.webp 2560w, https:\/\/www.gong.io\/wp-content\/uploads\/2023\/02\/resource-thumbnail-Egnyte-Office-scaled-1-300x105.webp 300w, https:\/\/www.gong.io\/wp-content\/uploads\/2023\/02\/resource-thumbnail-Egnyte-Office-scaled-1-1024x359.webp 1024w, https:\/\/www.gong.io\/wp-content\/uploads\/2023\/02\/resource-thumbnail-Egnyte-Office-scaled-1-768x269.webp 768w, https:\/\/www.gong.io\/wp-content\/uploads\/2023\/02\/resource-thumbnail-Egnyte-Office-scaled-1-1536x539.webp 1536w, https:\/\/www.gong.io\/wp-content\/uploads\/2023\/02\/resource-thumbnail-Egnyte-Office-scaled-1-2048x718.webp 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t<\/div>\n\n\t<div class=\"CaseStudyTeaser-content 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